Terms of Service | Impactful Hub

Effective Date: 19 March 2026

1. Introduction

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", "User") and Enjoy Development Limited, a company registered in England and Wales under company number 11274660, with its registered office at Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE ("we", "us", "our", "the Company").

These Terms govern your access to and use of the Impactful mobile application ("the App"), available on iOS and Android. By creating an account or using the App, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the App.

These Terms are provided in compliance with the Consumer Rights Act 2015, the Unfair Contract Terms Act 1977, the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and the Companies Act 2006.

Under Section 9 of the Data Protection Act 2018, the UK age of digital consent is 13. Users aged 13 and over may accept these Terms and consent to data processing themselves.

2. Definitions

In these Terms, the following definitions apply:

"App" means the Impactful mobile application, including all updates, features, and associated services, available on iOS and Android.
"Content" means all text, images, graphics, logos, audio, video, data, software, and other materials made available through the App by the Company or its licensors.
"Impact Coins" means the virtual, non-monetary reward units earned or awarded within the App, which hold no real-world monetary value.
"User Content" means any content, data, text, images, or other materials that you create, upload, submit, or share through the App.
"AI Features" means any artificial intelligence or machine-learning-powered functionality within the App, including but not limited to idea generation, chat, instructions, and bio generation.
"Activities" means the tasks, challenges, and actions that Users can create, complete, track, and share within the App.
"Organisation" means any charity, community group, council, company, or other entity that maintains a profile on the App.

3. Eligibility

You must be at least 13 years old to create an account and use the App.
By creating an account, you represent and warrant that you are at least 13 years old, that the information you provide is accurate, complete, and up to date, and that you meet the eligibility requirements set out in this section.
We reserve the right to request evidence of age at any time and to suspend or terminate accounts where such evidence is not provided.

4. Account Registration and Security

To access certain features of the App, you must create an account by providing accurate and complete information during registration.
You are responsible for maintaining the confidentiality of your account credentials, including your password. You must not share your account details with any other person.
You are responsible for all activities that occur under your account. You must notify us immediately at support@impactfulhub.com if you become aware of any unauthorised use of your account or any other breach of security.
We reserve the right to suspend or disable your account if we reasonably believe that your account has been compromised or is being used in breach of these Terms.

5. Use of the App

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on a compatible mobile device that you own or control, solely for your personal, non-commercial purposes.

This licence does not permit you to:

Copy, modify, distribute, sell, lease, sublicence, or create derivative works of the App or any Content.
Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code of the App, except to the extent permitted by applicable law.
Remove, alter, or obscure any copyright, trade mark, or other proprietary notices contained in or on the App.
Use the App for any commercial purpose without our prior written consent.

The App is provided free of charge.

6. User Responsibilities and Acceptable Use

When using the App, you agree to:

Use the App in a lawful, respectful, and responsible manner, in accordance with these Terms and all applicable laws and regulations.
Be solely responsible for any User Content you create, upload, or share through the App.
Ensure that any Activities you undertake comply with all applicable laws, safety guidelines, and local regulations. You are solely responsible for assessing the risks of any activity before participation.
Respect the rights, privacy, and dignity of other Users, Organisations, and third parties.
Keep your account details secure and notify us promptly of any unauthorised access.

7. Prohibited Activities

You must not:

Use the App for any unlawful, fraudulent, or malicious purpose.
Upload, post, or transmit any User Content that is defamatory, obscene, offensive, hateful, discriminatory, threatening, or otherwise objectionable.
Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
Upload, post, or share content that infringes any third party's intellectual property rights, privacy rights, or other legal rights.
Interfere with, disrupt, or place an unreasonable burden on the App, its servers, or connected networks.
Attempt to gain unauthorised access to any part of the App, other Users' accounts, or any systems or networks connected to the App.
Use automated scripts, bots, or other means to access or interact with the App without our prior written consent.
Circumvent, disable, or otherwise interfere with any security-related features of the App, including the banned words system or content moderation tools.
Engage in any activity designed to artificially inflate Impact Coins or manipulate the reward system.

We reserve the right to investigate and take appropriate action, including suspending or terminating your account without prior notice, if we reasonably believe you have engaged in any prohibited activity.

8. User-Generated Content and Licensing

You retain ownership of all User Content that you create and share through the App. However, by submitting, posting, or sharing User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, display, and distribute your User Content in connection with the operation and promotion of the App. This licence continues for as long as your User Content remains on the App and for a reasonable period after removal to allow for backup and archival purposes.

You represent and warrant that:

You own or have the necessary rights and permissions to submit and licence your User Content as described in these Terms.
Your User Content does not infringe the intellectual property rights, privacy rights, or any other legal rights of any third party.
Your User Content complies with these Terms and all applicable laws and regulations.

We operate a content moderation system, including a banned words filter, and reserve the right to review, edit, refuse, or remove any User Content at our sole discretion, without prior notice, if we reasonably believe it breaches these Terms or is otherwise objectionable. We are not obliged to monitor all User Content but may do so at our discretion.

9. AI Features Disclaimer

The App includes AI-powered features, including idea generation, chat assistance, step-by-step instructions, and bio generation. These AI Features are provided for general informational and inspirational purposes only.

AI Features do not constitute and must not be relied upon as professional, legal, medical, financial, or any other form of specialist advice.

AI-generated content is produced by automated systems based on available data and algorithms. It may not always be accurate, complete, or up to date.
You are solely responsible for evaluating and verifying any information, suggestion, or output provided by the AI Features before acting on it.
If you require professional advice, you should consult a suitably qualified professional in the relevant field.
To the fullest extent permitted by law, and subject to section 15 (Limitation of Liability) below, the Company disclaims all liability for any loss, damage, or adverse outcome arising from your reliance on AI-generated content.

10. Impact Coins

Impact Coins are a virtual, non-monetary reward system within the App, designed to recognise and encourage user engagement and social impact.

Impact Coins hold no real-world monetary value and cannot be exchanged, sold, traded, transferred, or redeemed for cash, goods, or services of any kind.
Users have no ownership, property, or contractual rights over Impact Coins. Impact Coins do not constitute a store of value, a currency, or a financial instrument.
The Company reserves the right, at its sole discretion and at any time, to modify, adjust, reset, or remove Impact Coins, including but not limited to:
- Changing the rate at which Impact Coins are earned.
- Altering the criteria for awarding Impact Coins.
- Adjusting or resetting the number of Impact Coins held by Users.
- Discontinuing the Impact Coins system entirely.
The Company shall not be liable for any perceived loss of value, earned rewards, or expectations associated with Impact Coins.

11. Intellectual Property

All intellectual property rights in the App, including but not limited to the software, design, text, graphics, logos, icons, images, audio, video, data compilations, and all other Content, are owned by the Company or its licensors and are protected by copyright, trade mark, and other intellectual property laws of England and Wales and international treaties.

The names "Impactful", "Impactful Hub", "Impact Coins", and all associated logos and branding are trade marks or trade names of the Company. You may not use any of these marks without our prior written consent.

Nothing in these Terms transfers any intellectual property rights to you, other than the limited licence granted in section 5.

12. Data Protection

We are committed to protecting your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Our collection, use, storage, and protection of your personal data is governed by our Privacy Policy, which forms part of these Terms.

By using the App, you acknowledge that you have read and understood our Privacy Policy. Where users are aged 13 to 17, additional safeguards apply in accordance with the ICO's Age Appropriate Design Code (Children's Code).

You have the right to request access to, rectification of, erasure of, or restriction on the processing of your personal data. To exercise any of these rights, please contact us at legal@impactfulhub.com.

13. Third-Party Services and Links

The App may contain links to third-party websites, services, or platforms, including social media platforms to which you may choose to share content. The App also enables you to follow and engage with Organisations that maintain their own profiles.

Third-party services are governed by their own terms of service and privacy policies, which we encourage you to review.
We do not control, endorse, or assume responsibility for the content, accuracy, privacy practices, or policies of any third-party services.
Your interactions with third-party services are solely between you and the relevant third party. We are not a party to, and shall not be liable for, any transactions or disputes between you and any third party.

14. Service Availability and Maintenance

We aim to ensure that the App is available at all times, but we do not guarantee uninterrupted or error-free access.
We reserve the right to suspend, restrict, or discontinue access to the App (in whole or in part) at any time for maintenance, updates, security reasons, or any other reason we consider necessary. Where practicable, we will provide reasonable advance notice of planned maintenance.
We shall not be liable for any loss or inconvenience caused by unavailability of the App, provided that this does not affect your statutory rights as a consumer.

15. Limitation of Liability

This section sets out the extent of our liability to you. It is drafted in compliance with the Consumer Rights Act 2015 and the Unfair Contract Terms Act 1977. Nothing in these Terms shall operate to exclude or limit our liability in respect of:

Death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited under applicable law, including liability under Part 1 of the Consumer Protection Act 1987.

Subject to the above:

The App is provided on an "as is" and "as available" basis. To the extent permitted by law, we make no warranties or representations, whether express or implied, regarding the App, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. However, nothing in this clause affects your statutory rights as a consumer under the Consumer Rights Act 2015.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, arising from your use of or inability to use the App.
Our total aggregate liability to you for any claims arising out of or in connection with these Terms or your use of the App shall not exceed the greater of (a) the amount you have paid to us in the 12 months preceding the claim, or (b) one hundred pounds sterling (GBP 100).
We do not verify or guarantee that Activities suggested or available through the App are safe, effective, or legally permissible. You are solely responsible for assessing the risks of any activity before participation.
We are not responsible for the acts or omissions of any Organisation listed on or accessible through the App.

If you are a consumer, you have legal rights under the Consumer Rights Act 2015 in relation to digital content that is faulty or not as described. Nothing in these Terms is intended to affect those statutory rights. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from and against any reasonable claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the App in breach of these Terms.
Your violation of any applicable law, regulation, or third-party right.
Any User Content that you submit, post, or share through the App.

This indemnity does not require you to indemnify the Company for any loss or damage caused by the Company's own negligence, breach of these Terms, or other fault. Nothing in this section affects your statutory rights as a consumer.

17. Termination

You may stop using the App and close your account at any time by contacting us at support@impactfulhub.com or by using the account deletion feature within the App.
We may suspend or terminate your account and access to the App at any time if we reasonably believe that you have breached these Terms, engaged in prohibited activities, or where we are required to do so by law. Where practicable, we will provide you with notice and an explanation of the reasons for termination.
Upon termination, your right to use the App will cease immediately. Any Impact Coins associated with your account will be forfeited and will have no value.
Termination does not affect any rights or obligations that have accrued prior to the date of termination. Sections of these Terms that by their nature should survive termination shall continue in effect, including but not limited to sections 8 (User-Generated Content), 11 (Intellectual Property), 15 (Limitation of Liability), 16 (Indemnification), 20 (Governing Law), and 22 (Severability).
Upon account deletion, your personal data will be handled in accordance with our Privacy Policy and applicable data protection legislation.

18. Changes to Terms

We may update these Terms from time to time to reflect changes in the App, our business practices, or applicable law. When we make material changes:

We will provide you with reasonable advance notice of the changes, which may include notification within the App, by email, or by other reasonable means.
The updated Terms will specify the new effective date.
Your continued use of the App after the updated Terms take effect constitutes your acceptance of the changes. If you do not agree with the updated Terms, you should stop using the App and close your account.

We recommend that you review these Terms periodically to stay informed of any changes.

19. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, war, terrorism, civil unrest, cyberattacks, pandemics, epidemics, power failures, internet or telecommunications failures, or industrial action. We will use reasonable efforts to mitigate the effects of any force majeure event and resume performance as soon as reasonably practicable.

20. Governing Law

These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

21. Dispute Resolution

We hope that we can resolve any disputes informally. If you have a concern or complaint, please contact us at support@impactfulhub.com and we will endeavour to address it promptly.

If a dispute cannot be resolved informally, the courts of England and Wales shall have jurisdiction to hear and determine any proceedings arising out of or in connection with these Terms.

If you are a consumer resident in Scotland, you may bring proceedings in the Scottish courts. If you are a consumer resident in Northern Ireland, you may bring proceedings in the Northern Irish courts. Nothing in these Terms affects your statutory right as a consumer to bring proceedings in the courts of your country of residence.

22. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect. Where possible, the invalid provision shall be replaced with a valid provision that most closely reflects the original commercial intent.

23. No Waiver

No failure or delay by the Company in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of it or the exercise of any other right, power, or remedy.

24. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company in relation to your use of the App. They supersede all prior agreements, representations, warranties, and understandings (whether written or oral) relating to such subject matter.

Nothing in this section excludes liability for any fraudulent misrepresentation.

25. Contact Information

If you have any questions, concerns, or complaints about these Terms or the App, please contact us:

Company: Enjoy Development Limited
Company number: 11274660
Registered address: Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE
General enquiries: hello@impactfulhub.com
Support: support@impactfulhub.com

By continuing to use the App, you confirm that you have read, understood, and accept these Terms of Service.