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Terms of Service

Terms and conditions for using our website and services.

Last updated: 1 February 2025

1. Introduction

Welcome to Impactful ("the App"), a platform designed to help users take action, engage in social change, and build a record of their contributions. By downloading or using the App, you agree to these Terms and Conditions ("Terms"). If you do not agree, you must not use the App.

These Terms apply to all users in the United Kingdom or any jurisdiction where these Terms are enforceable, ensuring compliance with applicable laws in those regions. If you are under 18, please ensure you have your parent's or guardian's consent to use the App.

2. Eligibility

  • You must be at least 13 years old to use the App.
  • Users under 18 require parental or guardian consent.
  • By using the App, you confirm that the information you provide is accurate and complete.

3. Data Protection, Usage, and Privacy

  • We are committed to protecting your privacy. Our use of your personal data complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
  • The App collects data necessary for providing services, improving features, and optimizing user experience.
  • User data may be used for analytics, machine learning, and personalized recommendations to enhance functionality.
  • By using the App, you consent to the storage, processing, and usage of data for these purposes.
  • For users under 18, additional safeguards are in place to protect their data.
  • Please review our Privacy Policy for detailed information on how your data is handled.

4. User Responsibilities

  • Use the App in a lawful, respectful, and non-disruptive manner.
  • You are responsible for the content you create and share on the App.
  • You must not engage in any behaviour that could harm other users or the App's integrity.

5. Prohibited Activities

You agree not to:

  • Use the App for unlawful purposes.
  • Share harmful, offensive, or misleading content.
  • Impersonate another person or entity.
  • Interfere with the operation of the App or attempt to gain unauthorized access.

6. Intellectual Property

  • All content and features of the App are owned by Impactful or its licensors.
  • You retain ownership of content you create but grant Impactful a non-exclusive, royalty-free license to use, display, and distribute it within the App.

7. Data Collection and Analytics

  • Impactful uses automated data collection methods to track usage patterns, improve recommendations and refine AI models.
  • Data collected may include interactions within the App, engagement metrics, and device information.
  • This information is used to improve system performance, understand trends, and develop new features.
  • User data may be stored and processed for these purposes but will be handled in accordance with the Privacy Policy.
  • Impactful does not sell personal data to third parties.

8. AI Assistants Disclaimer

  • The App may provide AI-powered assistants to help users generate ideas and complete their actions.
  • These AI assistants provide automated suggestions and responses based on available data and should not be considered professional, legal, medical, or financial advice.
  • Impactful, its developers, and any affiliated entities expressly disclaim all liability for any statements, advice, or actions taken based on interactions with AI assistants.
  • Users must use their own judgment and discretion when following any guidance provided by the AI assistants.

9. User Responsibility for Legal & Safety Compliance

  • You must ensure that any action you take complies with all applicable laws, safety guidelines, and local regulations.
  • You are solely responsible for assessing the risks of any activity before participation.
  • Impactful does not verify or guarantee that suggested activities are safe, effective, or legally permissible.
  • If you are unsure about an action, consult a relevant professional or authority before proceeding.
  • Any legal, financial, or physical consequences resulting from actions taken by users based on the App's content are the user's sole responsibility.

10. Third-Party Services and External Links

  • The App may contain links to third-party websites or services.
  • Impactful is not responsible for the content, accuracy, privacy practices, or policies of any third-party sites or services.
  • Users should exercise caution and review the terms and conditions of any third-party services they choose to interact with.

11. Premium Features and Payments

  • Impactful may introduce premium features, in-app purchases, or subscription-based services in the future.
  • Payment processing and transactions will be subject to additional terms and conditions provided at the time of purchase.
  • Refund policies, if applicable, will be outlined in separate documentation.

12. Impact Coins

  • Impact Coins are a virtual, non-monetary reward system within the App.
  • Impact Coins hold no real-world monetary value and cannot be exchanged, sold, or redeemed for cash or tangible goods.
  • Impactful reserves the right to modify, adjust, or remove Impact Coins at any time, including changing:
    • The rate at which Impact Coins are earned.
    • The criteria for awarding Impact Coins.
    • The number of Impact Coins already banked by users.
  • Users have no ownership or property rights over Impact Coins, and Impactful is not liable for any perceived loss of value or earned rewards.

13. Fraud and Misuse

  • Users must not engage in fraudulent activities, misrepresentation, or misuse of the App.
  • Impactful reserves the right to suspend or terminate accounts suspected of fraudulent behavior without prior notice.
  • Users are responsible for ensuring their interactions within the App are lawful and ethical.

14. Data Retention and Account Deletion

  • Users may request account deletion through the App.
  • Upon request, Impactful will process data deletion requests in accordance with GDPR requirements.
  • Some data may be retained for legal, security, or operational purposes as required by law.

15. Service Availability and Maintenance

  • Impactful reserves the right to suspend, restrict, or terminate access to the App at any time, for any reason, including maintenance, security, or business decisions.
  • The company is not liable for any loss, inconvenience, or unavailability resulting from downtime or service termination.

16. Indemnification

You agree to indemnify, defend, and hold harmless Impactful, its affiliates, officers, directors, employees, and licensors from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the App in violation of these Terms.
  • Your violation of any applicable laws, regulations, or third-party rights.
  • Any content you submit, post, or transmit via the App.

17. Data Security and Breach Liability

  • Impactful follows industry-standard security measures to protect user data.
  • However, no system is completely secure, and Impactful cannot guarantee absolute security.
  • Users are responsible for safeguarding their own login credentials and personal data.

18. Force Majeure

Impactful is not responsible for any failure to perform due to events beyond control, including natural disasters, acts of war, cyberattacks, pandemics, or legal restrictions.

19. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of England and Wales.
  • Any disputes will be resolved exclusively in the courts of England and Wales.

20. Contact Us

If you have questions about these Terms, please contact:

Impactful Support Email: support@impactfulhub.com

By continuing to use the App, you confirm that you accept these Terms and Conditions.