Impactful Connect Terms | Impactful Hub

Effective Date: 19 March 2026

1. Introduction

These Terms of Service ("Terms") form a legally binding agreement between the organisation registering for or using the Impactful Connect platform ("Organisation", "you", "your") and Enjoy Development Limited, a company incorporated in England and Wales under company number 11274660, whose registered office is at Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE ("Impactful", "we", "us", "our").

Impactful Connect ("the Platform", "Connect") is a web platform operated at connect.impactfulhub.com that enables charities, councils, community groups, companies, and other organisations to manage their presence on the Impactful mobile app, publish volunteering opportunities and activities, track volunteer engagement, and access analytics.

By creating an account, accessing, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

These Terms should be read alongside the Impactful Connect Privacy Policy, which explains how we collect, use, and protect data on the Platform.

2. Definitions

In these Terms, the following definitions apply:

"Organisation" – any charity, council, community group, company, or other legal entity that registers for and uses Impactful Connect.
"Authorised Users" – individuals who are permitted by the Organisation to access and use the Platform on its behalf. All Authorised Users must be aged 18 or over.
"Organisation Data" – all content, information, and materials uploaded, created, or configured on the Platform by or on behalf of the Organisation, including but not limited to organisation profiles, descriptions, media, event details, volunteering opportunities, and activities.
"User Data" – personal data relating to Authorised User accounts, including identity data, login credentials, usage data, and analytics data collected by Impactful in its capacity as data controller.
"Engagement Data" – aggregated and individual analytics, interaction metrics, and engagement information generated through the Platform relating to how users of the Impactful mobile app interact with the Organisation's published content.
"Inappropriate Content" – any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, discriminatory, misleading, or otherwise objectionable, as further described in Annex A.
"Services" – the functionality and features provided through the Impactful Connect platform, as described in Section 5.
"Subscription Plan" – the tier of service selected by the Organisation, which may be a free tier or a paid plan (monthly or annual), as described in Section 6.

3. Eligibility

To use Impactful Connect, you must satisfy the following requirements:

All Authorised Users must be at least 18 years of age.
The individual accepting these Terms must have the authority to bind the Organisation to this agreement. By accepting these Terms, you represent and warrant that you have such authority.
The Organisation must be a validly constituted legal entity or unincorporated association operating lawfully in its jurisdiction.

4. Account Registration and Security

To access the Platform, the Organisation must register an account by providing accurate, complete, and current information. You agree to:

Keep all account credentials confidential and not share them with unauthorised individuals.
Ensure that only Authorised Users access the Platform using the Organisation's account.
Notify us immediately at support@impactfulhub.com if you become aware of any unauthorised access to or use of your account.
Maintain accurate and up-to-date account information at all times.

The Organisation is responsible for all activity that occurs under its account, whether or not authorised by the Organisation. Impactful shall not be liable for any loss or damage arising from the Organisation's failure to comply with this Section.

5. Services Description

Impactful Connect provides the following core functionality:

Organisation profile management – create, edit, and manage your organisation's public profile as it appears on the Impactful mobile app.
Activity and opportunity publishing – publish volunteering opportunities, activities, and events that are made available to users of the Impactful mobile app.
Volunteer engagement tracking and analytics – access Engagement Data showing how users interact with your published content, including views, sign-ups, and participation metrics.
AI-powered features – access artificial intelligence tools that assist with content creation, analytics insights, and other informational features, subject to Section 14.
Subscription management – manage your Subscription Plan, billing, and payment details through the Platform.

Impactful may modify, update, or discontinue features of the Services at its discretion. We will provide reasonable notice of material changes to paid features.

6. Subscription Plans and Payment

6.1 Plans

The Platform offers a free tier and paid subscription plans (Premium), available on a monthly or annual billing cycle. Details of available plans and their features are published on the Platform and may be updated from time to time.

6.2 Payment Processor

All payments are processed by Stripe. By subscribing to a paid plan, you agree to Stripe's terms of service and authorise Stripe to charge your designated payment method. Impactful does not store your full payment card details.

6.3 Currency and Fees

All subscription fees are quoted and charged in pounds sterling (GBP). Fees are exclusive of VAT and any other applicable taxes unless expressly stated otherwise. Where VAT or other taxes apply, they will be added to the amount charged.

6.4 Upgrades

If the Organisation upgrades its Subscription Plan, the upgrade takes effect immediately. The Organisation will be charged the prorated difference for the remainder of the current billing period.

6.5 Downgrades

If the Organisation downgrades its Subscription Plan, the downgrade is scheduled to take effect at the end of the current billing period. The Organisation retains access to the higher-tier features until the end of that period.

6.6 Cancellation

The Organisation may cancel its paid Subscription Plan at any time. Upon cancellation, access to paid features continues until the end of the current billing period. After that date, the Organisation's account will revert to the free tier.

6.7 Refunds

All payments are non-refundable except where required by applicable law. If you believe you are entitled to a refund under applicable law, please contact support@impactfulhub.com.

6.8 Non-Payment and Suspension

If payment fails, Impactful will initiate a dunning process, which may include email notifications and retry attempts. If payment remains outstanding following the dunning process, Impactful reserves the right to suspend or restrict access to the Organisation's account until the outstanding balance is settled. Continued non-payment may result in account termination in accordance with Section 27.

6.9 Payment Failure

In the event of a payment failure, Impactful will attempt to process the payment again in accordance with its dunning schedule. The Organisation is responsible for ensuring that its payment method is valid and has sufficient funds. Impactful is not liable for any service interruption resulting from payment failure.

7. GDPR Roles and Responsibilities

7.1 Impactful as Data Controller

Impactful acts as the data controller for User Data, which includes personal data relating to Authorised User accounts such as identity data, login credentials, usage data, and analytics data. In this capacity, Impactful determines the purposes and means of processing User Data in accordance with the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018 ("DPA 2018").

7.2 Impactful as Data Processor

Impactful acts as the data processor for Organisation Data. In this capacity, Impactful processes Organisation Data on behalf of and in accordance with the Organisation's instructions. The Organisation remains the data controller for Organisation Data and is responsible for ensuring that its processing instructions comply with applicable data protection law.

7.3 Compliance

Both parties shall comply with their respective obligations under the UK GDPR, the DPA 2018, and all other applicable data protection legislation. Each party shall maintain appropriate records of processing activities as required by Article 30 of the UK GDPR.

7.4 Audit Rights

Impactful reserves the right to audit the Organisation's compliance with data protection obligations under these Terms and applicable law. Such audits shall be conducted upon reasonable notice and during normal business hours, and the Organisation shall provide reasonable cooperation and access to relevant records.

8. Lawful Basis and Data Subject Rights

The Organisation is responsible for establishing and maintaining a valid lawful basis for processing personal data through the Platform, including but not limited to any personal data contained within Organisation Data.

Where the Organisation processes personal data as a data controller, it must ensure that data subjects are informed of their rights under the UK GDPR, including the rights to access, rectification, erasure, restriction of processing, data portability, and objection.

If Impactful receives a data subject access request or other exercise of data subject rights relating to Organisation Data, Impactful will promptly notify the Organisation and provide reasonable assistance to enable the Organisation to respond.

9. Data Processing Addendum

The Data Processing Addendum ("DPA") forms an integral part of these Terms and governs Impactful's processing of Organisation Data in its capacity as data processor. The DPA sets out the subject matter, duration, nature, and purpose of processing, the types of personal data processed, and the categories of data subjects.

In the event of any conflict between the DPA and these Terms, the DPA shall prevail to the extent of the conflict in relation to data processing matters.

10. Security Obligations

Both parties shall implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, in accordance with Article 32 of the UK GDPR. These measures shall include, as appropriate:

Encryption of personal data in transit and at rest.
Measures to ensure the ongoing confidentiality, integrity, availability, and resilience of processing systems.
The ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident.
A process for regularly testing, assessing, and evaluating the effectiveness of technical and organisational measures.

The Organisation is responsible for maintaining the security of its own systems, networks, and credentials used to access the Platform.

11. Data Retention and Deletion

User Data is retained for as long as the Authorised User's account remains active and for such additional period as is necessary to comply with legal obligations, resolve disputes, and enforce agreements.

Organisation Data is retained for the duration of the Organisation's use of the Platform. Upon termination of the Organisation's account, Impactful will delete all Organisation Data within 30 days, unless retention is required by applicable law or regulation. The Organisation may request export of its data in accordance with Section 27.

12. Breach Notification

Each party shall notify the other without undue delay upon becoming aware of a personal data breach affecting data processed under these Terms. In accordance with Article 33 of the UK GDPR, notification shall be made within 72 hours of becoming aware of the breach, where feasible.

The notification shall include, to the extent available:

A description of the nature of the breach, including where possible the categories and approximate number of data subjects and records concerned.
The name and contact details of the relevant point of contact.
A description of the likely consequences of the breach.
A description of the measures taken or proposed to be taken to address the breach, including measures to mitigate its possible adverse effects.

Both parties shall cooperate fully in the investigation and remediation of any personal data breach and shall comply with all applicable notification obligations to supervisory authorities and affected data subjects.

13. Children's Data

Organisations that handle, collect, or process personal data relating to children (individuals under 18) through or in connection with the Platform must comply with all applicable provisions of the UK GDPR, the DPA 2018, and the ICO's Age Appropriate Design Code (the "Children's Code").

This includes, without limitation:

Obtaining appropriate parental or guardian consent where required.
Conducting Data Protection Impact Assessments where processing is likely to result in a high risk to the rights and freedoms of children.
Applying the best interests of the child as a primary consideration in all processing decisions.
Providing age-appropriate privacy information.

Impactful does not knowingly collect personal data from children through the Platform. The Platform is intended for use by Authorised Users aged 18 and over.

14. Use of AI Services

The Platform may include features that use artificial intelligence and machine learning technologies ("AI Features"). All outputs generated by AI Features are provided for general informational purposes only and do not constitute professional, legal, financial, medical, or other specialist advice.

The Organisation acknowledges and agrees that:

AI-generated outputs may be inaccurate, incomplete, or out of date.
The Organisation is solely responsible for reviewing, verifying, and approving any AI-generated content before publication or reliance.
Impactful makes no representations or warranties regarding the accuracy, reliability, or fitness for purpose of AI-generated outputs.
The Organisation must not use AI Features for any unlawful purpose or in a manner that could cause harm to individuals or organisations.

15. Content Standards and Prohibited Use

The Organisation must ensure that all content published through the Platform complies with applicable law and does not constitute Inappropriate Content. The Organisation must not:

Publish any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, discriminatory, or misleading.
Engage in or facilitate any unlawful activities through the Platform.
Interfere with or disrupt the Platform's systems, servers, or networks.
Attempt to gain unauthorised access to any part of the Platform, other accounts, computer systems, or networks connected to the Platform.
Distribute malware, viruses, or other harmful code through the Platform.
Misuse User Data or any personal data obtained through the Platform.
Use the Platform to send unsolicited communications or spam.
Scrape, harvest, or extract data from the Platform by automated means without prior written consent.

Violations of this Section may result in immediate suspension or termination of the Organisation's account without notice, in accordance with Section 27 and Annex A.

16. Organisation Data Ownership and Licensing

The Organisation retains all ownership rights in its Organisation Data. By using the Platform, the Organisation grants Impactful a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, adapt, publish, display, and distribute Organisation Data solely for the purposes of:

Operating, maintaining, and improving the Platform and the Impactful mobile app.
Displaying Organisation Data to users of the Impactful mobile app.
Providing the Services as described in these Terms.
Generating aggregated and anonymised insights for service improvement.

This licence terminates upon deletion of the relevant Organisation Data or termination of the Organisation's account, subject to any retention periods required by law. Impactful shall not sell Organisation Data to third parties.

17. Engagement Data

Impactful makes Engagement Data available to Organisations through the Platform to provide insight into how users of the Impactful mobile app interact with the Organisation's published content.

Engagement Data is provided on an "as is" basis without warranty of any kind, whether express or implied, including but not limited to warranties of accuracy, completeness, or fitness for a particular purpose. The Organisation acknowledges that Engagement Data may be subject to delays, inaccuracies, or omissions and should not be relied upon as the sole basis for decision-making.

18. Volunteer Safety and Compliance

The Organisation is solely responsible for ensuring that all activities, events, and volunteering opportunities published through the Platform are:

Lawful and compliant with all applicable legislation and regulations.
Safe and suitable for the intended participants, with appropriate risk assessments conducted.
Covered by appropriate insurance where required.
Compliant with all applicable safeguarding requirements, particularly where activities involve children or vulnerable adults.

Impactful does not vet, verify, endorse, or approve any activities or opportunities published through the Platform. Impactful shall not be liable for any loss, injury, or damage arising from the Organisation's activities, whether conducted through or in connection with the Platform.

19. Third-Party Services

The Platform may integrate with or contain links to third-party services, websites, or applications (including Stripe for payment processing). Impactful is not responsible for the availability, content, accuracy, or practices of any third-party services.

The Organisation's use of third-party services is at its own risk and subject to the terms and conditions and privacy policies of those third parties. Impactful makes no representations or warranties regarding third-party services and shall not be liable for any loss or damage arising from their use.

20. Intellectual Property

All intellectual property rights in the Platform, including but not limited to the software, design, text, graphics, logos, icons, and user interface, are owned by or licensed to Impactful. Nothing in these Terms grants the Organisation any rights in or to the Platform's intellectual property except for the limited right to access and use the Platform in accordance with these Terms.

The Organisation shall not copy, modify, reverse engineer, decompile, disassemble, or create derivative works of any part of the Platform without Impactful's prior written consent.

21. Service Availability

The Platform is provided on an "as is" and "as available" basis. Impactful does not guarantee uninterrupted, error-free, or continuous access to the Platform. The Platform may be subject to downtime for maintenance, updates, or circumstances beyond Impactful's reasonable control.

Impactful will use reasonable endeavours to minimise disruption and will provide reasonable advance notice of planned maintenance that is likely to materially affect the availability of the Platform. Impactful will provide reasonable notice of material changes to paid features of the Platform.

22. Limitation of Liability

22.1 Exclusions That Cannot Be Limited

Nothing in these Terms excludes or limits either party's liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Any other liability that cannot be excluded or limited by applicable law.

22.2 Exclusion of Indirect Losses

Subject to Section 22.1, neither party shall be liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, business opportunity, or anticipated savings, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, even if advised of the possibility of such damages.

22.3 Cap on Liability

Subject to Section 22.1, the total aggregate liability of Impactful arising out of or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the greater of:

£100; or
the total fees paid by the Organisation to Impactful in the 12 months immediately preceding the event giving rise to the claim.

22.4 Reasonableness

The limitations and exclusions of liability in this Section are considered reasonable by both parties and have been taken into account in determining the consideration to be paid under these Terms. Each party acknowledges that the other party would not have entered into these Terms without these limitations and that they satisfy the requirement of reasonableness under the Unfair Contract Terms Act 1977 ("UCTA 1977").

23. Indemnification

The Organisation shall indemnify, defend, and hold harmless Impactful, its directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

The Organisation's breach of these Terms.
Any Organisation Data or content published through the Platform by or on behalf of the Organisation.
The Organisation's violation of any applicable law, regulation, or third-party rights.
Any claim brought by a data subject, regulatory authority, or third party relating to the Organisation's processing of personal data.

24. Organisation Warranties

The Organisation represents and warrants that:

It has the legal authority and capacity to enter into and perform its obligations under these Terms.
It owns or has all necessary rights, licences, and consents to upload and publish all Organisation Data.
All Organisation Data complies with applicable laws, regulations, and these Terms.
Its use of the Platform will not infringe the intellectual property rights or other rights of any third party.
It will comply with all applicable data protection legislation in connection with its use of the Platform.

25. Publicity Rights

Unless otherwise agreed in writing, the Organisation grants Impactful a non-exclusive, revocable licence to use the Organisation's name, logo, and brand identifiers for the purpose of identifying the Organisation as a customer of Impactful Connect, including in marketing materials, case studies, and on the Impactful website.

The Organisation may withdraw this permission at any time by providing 30 days' written notice to hello@impactfulhub.com. Upon receipt of such notice, Impactful will remove the Organisation's name, logo, and brand identifiers from its marketing materials within a reasonable period.

26. Beta Features

From time to time, Impactful may make available features, tools, or functionality that are designated as beta, preview, experimental, or early access ("Beta Features"). Beta Features are provided on an "as is" basis without warranties of any kind, whether express or implied.

The Organisation acknowledges and agrees that:

Beta Features may contain bugs, errors, or defects and may not function as expected.
Impactful may modify, suspend, or withdraw Beta Features at any time without prior notice.
Standard support commitments and service level expectations do not apply to Beta Features.
Impactful shall have no liability for any loss or damage arising from the use of Beta Features.

27. Termination

27.1 Termination by the Organisation

The Organisation may terminate its account at any time by cancelling its Subscription Plan through the Platform or by contacting support@impactfulhub.com.

27.2 Suspension and Termination by Impactful

Impactful may suspend or terminate the Organisation's account, in whole or in part, with immediate effect if:

The Organisation breaches these Terms and, where the breach is capable of remedy, fails to remedy it within 14 days of written notice.
The Organisation fails to pay any fees due under these Terms following the dunning process described in Section 6.8.
The Organisation publishes or facilitates Inappropriate Content.
The Organisation engages in prohibited use as described in Section 15.
Impactful is required to do so by law or regulation.

27.3 Effect of Termination

Upon termination:

The Organisation's access to the Platform will cease immediately (or at the end of the current billing period for voluntary cancellations).
The Organisation will have 30 days from the date of termination to request export of its Organisation Data. Impactful will provide reasonable assistance to facilitate such export.
After the 30-day export period, Impactful will delete Organisation Data in accordance with Section 11.
Sections that by their nature should survive termination (including Sections 16, 22, 23, 24, and 34) shall continue in effect.

28. Accessibility and Equality

Impactful is committed to making the Platform accessible and inclusive. We endeavour to comply with the Equality Act 2010 and will make reasonable adjustments to ensure that the Platform is accessible to users with disabilities.

If you experience any accessibility barriers when using the Platform, please contact us at support@impactfulhub.com so that we can work to address the issue.

29. Cookies and Tracking

The Platform uses cookies and similar tracking technologies to provide and improve the Services. Our use of cookies is governed by the Impactful Connect Privacy Policy, which sets out the types of cookies used, their purposes, and how to manage your cookie preferences. Consent is sought where required under PECR and the UK GDPR.

30. Notices

All formal notices under these Terms must be in writing and may be delivered by:

Email – to the email address associated with the Organisation's account, or to support@impactfulhub.com for notices to Impactful.
Post – to the Organisation's registered address or to Impactful's registered address at Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE.

Notices sent by email are deemed received upon transmission during normal business hours (09:00–17:30 GMT/BST, Monday to Friday), or at the start of the next business day if sent outside those hours. Notices sent by post are deemed received two business days after posting.

31. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to natural disasters, pandemics, acts of war or terrorism, government actions, changes in law or regulation, labour disputes, utility or telecommunications failures, and cyberattacks ("Force Majeure Event").

The affected party shall notify the other party promptly of the Force Majeure Event and use reasonable endeavours to mitigate its effects. Obligations are suspended for the duration of the Force Majeure Event. If the Force Majeure Event continues for more than 60 days, either party may terminate these Terms by giving written notice to the other party.

32. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

33. No Waiver

No failure or delay by either party in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of it or the exercise of any other right, power, or remedy.

34. Governing Law

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.

35. Dispute Resolution

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation (including non-contractual disputes or claims).

36. Entire Agreement

These Terms, together with the Impactful Connect Privacy Policy, the Data Processing Addendum, and any Subscription Plan-specific terms, constitute the entire agreement between the parties in relation to the subject matter of these Terms and supersede all prior agreements, understandings, negotiations, and discussions, whether oral or written.

Each party acknowledges that it has not relied on any statement, representation, assurance, or warranty that is not set out in these Terms.

37. Contact Information

If you have any questions about these Terms, please contact us:

General enquiries: hello@impactfulhub.com
Support: support@impactfulhub.com
Registered address: Enjoy Development Limited, Vicarage Court, 160 Ermin Street, Swindon, England, SN3 4NE
Company number: 11274660

Annex A – Content Moderation & Enforcement Policy

A.1 Scope

This Content Moderation & Enforcement Policy applies to all content created, uploaded, published, or otherwise made available through the Impactful Connect platform by or on behalf of any Organisation or Authorised User.

A.2 Prohibited Content

The following types of content are prohibited on the Platform and constitute Inappropriate Content:

Content that is unlawful or promotes unlawful activity.
Content that is harmful, threatening, abusive, or harassing.
Content that is defamatory, libellous, or slanderous.
Content that is obscene, pornographic, or sexually explicit.
Content that is discriminatory on the basis of race, ethnicity, religion, gender, sexual orientation, disability, age, or any other protected characteristic under the Equality Act 2010.
Content that is misleading, deceptive, or fraudulent.
Content that infringes any intellectual property rights or other proprietary rights of any third party.
Content that promotes violence, self-harm, or the exploitation of individuals.
Spam, unsolicited advertising, or promotional material not related to legitimate activities.
Content that contains malware, viruses, or other harmful code.

A.3 Review Process

Impactful employs a combination of automated and manual review processes to monitor content on the Platform:

Automated review: Content may be screened by automated tools to detect potential violations of this policy.
Manual review: Content flagged by automated systems, reported by users, or identified through proactive monitoring will be reviewed by Impactful's moderation team.
User reports: Users and organisations may report content they believe violates this policy.

A.4 Enforcement Actions

Where a violation of this policy is identified, Impactful may take one or more of the following enforcement actions, depending on the severity and frequency of the violation:

Warning: A written notice to the Organisation identifying the violation and requesting corrective action.
Content removal: Removal or restriction of the offending content from the Platform.
Account suspension: Temporary suspension of the Organisation's access to the Platform.
Permanent ban: Permanent termination of the Organisation's account and removal of all associated content.

Impactful reserves the right to take immediate action, including suspension or permanent ban, in cases of severe violations without prior warning.

A.5 Appeals

Organisations may appeal any enforcement action by submitting a written appeal to support@impactfulhub.com within 14 days of receiving notice of the enforcement action.

Appeals will be reviewed by a senior moderation panel, which is independent of the original decision-maker. The panel will review the appeal and communicate its decision in writing within a reasonable timeframe. The decision of the senior moderation panel is final.

Impactful Connect Terms of Service